Shipping Details
Shipping Fees & Estimated Time Delivery
Please refer to the table below for charges and delivery times for order.
| Destination | Courier | Fee (First KG) |
| Malaysia | Ninja Van | 8 / 14 (1-4 days) |
| Singapore | Ninja Van | 20 (3-7 days) |
For International Shipping Rate Card:
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Courier by DHL e-commerce, International shipping delivery times is
10 to 15 days. Click the link below to view the rate card.
Please note that delivery times commence from the date of dispatch. The day as we mention above, is the business day (not include weekend and public holiday).
Take a note that we cannot be responsible for any delays caused by destination customs clearance processes, especially during busy period and season.
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Free Domestic Delivery for orders above MYR 200
Free Shipping to Singapore for orders above MYR 300
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Free standard shipping worldwide for orders above MYR 500
Code: FREESHIPWW
(Only one promote code allowed per checkout)
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Orders Handling
Please allow 1-3 business days (not include weekend and public holiday) for us to process and dispatch your order as most of the Feithe’s products are handmade. Feithe Team pledge to dispatch every order immediately.
Feithe ships all the items in one parcel. Do notify us if you want your order to be packed separately on the notes during checkout, contact us on Instagram @feithe.co or send us an email at at feithe.co@gmail.com
Tracking code will be provided for all orders. In the event that multiple orders are placed with the same shipping destination on the same account, orders will be combined with one tracking code unless otherwise requested.
Tracking Number InformationPlease allow at least 1 business days after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact us at feithe.co@gmail.com so that we can assist you further.
Please also note that the shipping fee is not refundable in the event of wrong information of delivery placed by customers.
Import Duties & Taxes
Unfortunately, we cannot be held responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Feithe at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Replacement
If the jewellery are exhibiting a genuine fault (gold layer fades, stone falling, break in shape) in between 14 days after delivered even with your proper care, we will provide an exchange once the inspection done.
For all customer service enquiries, please email us at feithe.co@gmail.com