Shipping policy
Orders handling
Most Feithe pieces are handmade, so please allow 1 to 3 business days (excluding weekends and public holidays) for us to prepare and dispatch your order. Every order ships with a tracking number. Please allow at least 1 business day after dispatch for tracking to appear.
All items in an order ship together in one parcel. If you would like items packed separately (for example, as separate gifts), leave a note at checkout or message us on Instagram @feithe.co.
Shipping rates
Shipping is calculated at checkout based on your country and the weight of your order. Prices are set in MYR and shown in your local currency at checkout.
Malaysia (including Sabah and Sarawak): free shipping with Ninja Van
Singapore: free shipping with Ninja Van
Australia: RM45, free for orders of RM420 and above
New Zealand: RM45, free for orders of RM420 and above
China and Macau: SF Express from RM10, free for orders of RM200 and above, 9 to 14 days (customs may ask for a photo of your ID, front and back)
Hong Kong: Janio RM40 (7 to 10 days) or SF Express RM80 (2 to 5 days)
United Kingdom: Flexipack International, RM70
United States: Flexipack International, from RM75
Other countries: DHL eCommerce or Flexipack International, from RM25 depending on weight. The exact rate is shown at checkout.
Some items can only be shipped within Malaysia. This is shown at checkout.
Delivery times start from the date of dispatch and are business days. We are not responsible for delays caused by customs clearance, especially during busy seasons.
Wrong address
Please check your shipping address carefully. Shipping fees are not refundable if a parcel cannot be delivered because of an incorrect address.
Import duties and taxes
Any customs duties, taxes or fees charged by your country are paid by the customer. If a parcel is refused because duties were not paid, it will be returned to Feithe at the customer's expense. We will refund the value of the goods minus the return shipping cost. The original shipping fee is not refundable.
Cancellations
You can cancel your order any time before it is dispatched. Once an order has been dispatched, please see our refund policy.
Questions
Email us at feithe.co@gmail.com or message us on Instagram @feithe.co.