Refund policy

Returns and refunds (Malaysia)
We want you to love your Feithe piece. For orders delivered within Malaysia, if your piece isn't right for you, you can return it for a refund within 14 days of delivery.

To be eligible for a return:
- The piece must be unworn, unused and in its original condition
- It must be returned in its original Feithe packaging (snap pouch, box and cotton bag)
- Please include your order number

Return shipping for change-of-mind returns is paid by the customer, and the original shipping fee is not refundable. We recommend using a tracked service, as we can't be responsible for parcels lost on the way back to us.

Once we receive and inspect your return, we will email you to confirm. Approved refunds are made to your original payment method within 7 to 10 business days.

International orders
For orders shipped outside Malaysia, we are unable to accept change-of-mind returns or exchanges. Please check sizes, colours and details carefully before ordering, or message us on Instagram @feithe.co if you'd like help choosing. Faulty or damaged items are always covered, as below.

Faulty or damaged items
If your piece arrives damaged, or shows a genuine fault within 14 days of delivery (for example the gold layer fading, a stone falling out or a break in the piece) even with proper care, please contact us with your order number and a photo. This applies to all orders, in Malaysia and overseas. Once we've checked it, we will replace it, exchange it or refund you in full, and we will cover the shipping costs.

Final sale items
Sale items, including promotions such as 11.11, are final sale and can't be returned or exchanged, unless they are faulty.

How to start a return
Email us at feithe.co@gmail.com or message us on Instagram @feithe.co with your order number and the reason for your return. We'll reply with the return address and next steps. Please don't send items back without contacting us first.